Privacy Policy

MaxTelly ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights when you use our Service at https://maxtelly.com.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, phone number
• Payment information: Billing details processed via our secure payment provider
• Support communications: Messages sent to [email protected]

1.2 Automatically Collected

• Usage data: Pages visited, session duration
• Device information: Device type, OS, IBO Player version
• IP address: For region detection and fraud prevention

2. How We Use Your Information

• Deliver and manage your subscription
• Process payments and send receipts
• Provide customer support
• Improve the Service
• Prevent fraud and abuse
• Comply with UK legal obligations

We do not sell your personal data to third parties.

3. Data Sharing

We share data only with payment processors, infrastructure providers, and legal authorities when required by law.

4. Data Retention

Data Type	Retention
Account data	Subscription + 90 days
Payment records	7 years (legal compliance)
Support tickets	2 years from resolution
Usage/log data	90 days rolling

5. Your Rights

Under UK data protection law, you may access, correct, delete, restrict or port your data. Contact [email protected] to exercise your rights.

6. Data Security

We implement TLS/SSL encryption, encrypted storage, and access controls.

7. Children

The Service is not directed at children under 13. We do not knowingly collect data from minors.

8. Contact

Email: [email protected]
Website: https://maxtelly.com